So this whole mattress thing was just a utter nightmare. I got Inkasso claims and UPS held me personally responsible for the lack proper paperwork. Some people might have just paid extra to make it go away.

So, what happened?

ups reply to tax

But Eve sleep do charge VAT (MOMS), so is this my problem. Short answer is: YES, YOU ARE PERSONALLY RESPONSIBLE that Eve fills out the correct forms and pay.

moms på eve sleep

As Eve Sleep did not have their papers in order with UPS during my 100 day trial, where I was supposed to enjoy the bed, extra bills started to arrive. Keep in mind that everything is paid for during orginal purchase “with VAT” but UPS wants ME to fix this and holds me personally responsible for EVE sleep’s lack of filling out forms.

angry at ups and eve

Now Kudos to Eve Sleep customer support team. Really amazing people and they helped me. Without them I would have a huge problem getting this to go away since I am personally responsible for paying tax

Eve sleep wants to fix it

Wonder if more Norwegians have had this Issue? Please note that EVE paid for this directly to UPS and they dropped their claim. But it took weeks of back and forth mailings.

Finally Bring arrived to pick up the mattress, they came almost two weeks later that our agreed pickup date, but at least they came at all.

eve sleep return form Bring

I got the refund to my account and everything with the mattress has been settled. I did not have to keep the box or any plastics, they just took the mattress and left.

It was not hassle free for me and the mattress was not any good for my back. I ended up buying a Jensen Majestic at a way higher price but also way softer and I pick it up myself so NO MORE UPS.

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